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Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

What is the eligibility criteria to receive a Buy Online & Get Rewarded?

  1. Any individual Malaysians or foreigners residing in Malaysia who want to renew or buy online Pacific & Orient Insurance motor products. 
  2. The individual must not be an active Insurance Agent.

Recent FAQ

Motor Claims – General

What are the claim options available in the motor policy?

  • Own Damage Claim
  • Own Damage Not at Fault (OD-KFK Claim)
  • Windscreen Claim
  • Theft Claim
  • Third Party Property Damage Claim
  • Third Party Bodily...

If I need an ambulance, can Total Assist help me?

Yes, we can. However, we recommend contacting MERS 999 if you are dealing with an emergency and...

What is PrOrumah? What is the difference between this and a normal P&O Houseowner or Householder policy?

Essentially, PrOrumah is a combination of both our Houseowner and Householder policies at 30% cheaper. It protects your house and/or its...

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