Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

Motor Claims – General

Can named drivers build up NCD?

No, NCD entitlement can only be accorded to the policyholder.

Yes, we can. However, we recommend contacting MERS 999 if you are dealing with an emergency and...

Your entitlement for an ODN claim is that you are not at fault in the accident. The determination of fault shall be at our...

You should contact us within 7 days of the date of accident/loss if you are not physically disabled...