Total Assist: 1-800-88-2121

Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

Motor Claims – General

Can named drivers build up NCD?

No, NCD entitlement can only be accorded to the policyholder. 

Recent FAQ

When was the implementation of the Liberalisation of Motor Tariffs?

First introduced on 1st July 2016, insurers and takaful operators were given the flexibility to offer new motor products...

Can I call Total Assist if I have a problem with my car such as a flat tyre or dead battery?

Yes, just select the 9th option (Towing, Breakdown or Accident Total Assist) when you give us a call...

How do I redeem my reward?

Once you have received the email/SMS with your reward, you can go into the TNG eWallet app on your phone. Then...