Total Assist: 1-800-88-2121

Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

What is Total Assist?

Total Assist is our 24/7 call centre service dedicated to helping you with any road accidents or breakdowns across Malaysia. With Total Assist, you can request services such as Battery Replacements, Fuel Delivery, Tyre Replacement, Jump Start Assistance, Ambulance Assistance and Towing services. If you are planning to make a claim, we can also provide a free towing service to one of our Authorised Panel Workshops who will continue to assist you after.     

However, please note that we do not cover cases of vehicles not in a towable condition and the additional cost incurred due to request of equipment (e.g. Baby Tyre, Basement Towing, GoJack, Portable Jack / Dolly). This will have to be borne by you. 

Recent FAQ

What is All Risks Insurance?

Our All Risks Insurance will repair, replace or pay the amount for...

Motor Claims – General

What if I am not satisfied with the action taken on the progress of my claim?

We welcome your views on any aspect of our service and if we fail to meet your expectations...

What is Foreign Workers Insurance Guarantee Insurance?

The Foreign Worker Insurance Guarantee is a policy required by the Immigration Department (under Regulation 21) from you...