Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

Motor Claims – General

What if I am not satisfied with the action taken on the progress of my claim?

We welcome your views on any aspect of our service and if we fail to meet your expectations, please contact us at the number given in our claim correspondence with you, or contact our Public Complaint Department at:

PACIFIC & ORIENT INSURANCE CO. BERHAD

11th floor, Wisma Bumi Raya,

No.10 Jalan Raja Laut, P.O. BOX 10953,

50730 Kuala Lumpur

Tel: 03 – 2698 5033
Fax: 03 – 2693 6917

Recent FAQ

When and how was the implementation Phased Liberalisation of the Motor Tariff?

The Phased Liberalisation of the motor tariff were implemented in a phased approach to...

What kind of engine breakdown is not covered under motorcycle towing services or minor roadside repair?

"Engine breakdown" means seizure of engine due to mechanical issues in the internal engine parts..

My son/daughter has just revived their license. Will I need to add them as a named driver?

Yes, you do. However, you may be subject to an additional excess (Compulsory Excess) of...