Total Assist: 1-800-88-2121

Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

Can I transfer my NCD from one vehicle to another?

Yes, you can. This typically happens when you have sold your old vehicle and want to transfer your NCD to your new one. The NCD rate is attached to your name, so you can easily transfer this. However, you cannot transfer your NCD to another person.

If you do not transfer your NCD to another vehicle, your NCD entitlement level will drop one level each year. For example, if your NCD entitlement is 55% this year, it will drop to 45% next year, if it is not transferred. This will continue until the NCD level reaches 0%.

Recent FAQ

Will I be notified when the insurance company has made a payment?

Yes, you will. An email or letter will be sent to you once your claim has been approved and payment has been made...

Can I request for breakdown assistance on the website

We’re sorry, but no. Call us at 1-8000-88-2121 for assistance instead...

What is Credit Shortfall?

Credit Shortfall, also known as Gap Cover, is a stand-alone insurance policy that covers the difference...