Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

What is Credit Shortfall Private Car Insurance?

Our Credit Shortfall Insurance covers the difference between your insured sum or the market value of your car and your loan if it has been lost or stolen. This policy can be renewed yearly if your car is still under hire-purchase and insured under our comprehensive policy.

Coverage descriptions are brief and subject to the terms, conditions, limitations and exclusions. Click here for more information on our Credit Shortfall Private Car policy.

Recent FAQ

Can I call Total Assist if I have a problem with my car such as a flat tyre or dead battery?

Yes, just select the 9^th option (Towing, Breakdown or Accident Total Assist) when you give us a call...

Do I have to register my bank account details?

We strongly encourage you to register your bank account details to...

What is Public Liability Insurance?

Our Public Liability Insurance pays against the compensation and legal costs which you...