Total Assist: 1-800-88-2121

Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

What is Credit Shortfall Private Car Insurance?

Our Credit Shortfall Insurance covers the difference between your insured sum or the market value of your car and your loan if it has been lost or stolen. This policy can be renewed yearly if your car is still under hire-purchase and insured under our comprehensive policy.

Coverage descriptions are brief and subject to the terms, conditions, limitations and exclusions. Click here for more information on our Credit Shortfall Private Car policy.

Recent FAQ

Can a family member enquire or make changes to my car insurance policy?

No, they cannot. Unless they are listed on your policy, they cannot request for changes on...

How much is the premium for the PrOtravel policy?

Your total premium depends on the plan you choose, your destination, and...

When is your hotline open?

Our hotline (1800-88-2121) for Total Assist is available 24/7...