Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

When is your hotline open?

Our hotline (1800-88-2121) for Total Assist is available 24/7:

Tele Insurance: Monday - Friday, 8:45am - 5:30pm

Claims Help Line: Monday - Friday, 8:45am – 5:30pm

Total Assist: 24-Hours

Alternatively, during office hours, our customer service can be reached via WhatsApp (message only, no call) at 019-325 3855:

Customer Service: Monday - Friday, 8:45am - 5:30pm

Your NCD entitlement will be forfeited or drop to zero if you make an own damage claim...

Our Fire Insurance covers the loss or damage to your building or property when damaged by fire, lightning, or domestic explosions...

The NCD structure will stay the same. You are still entitled to your NCD and can transfer from one insurer or...