Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

When is your hotline open?

Our hotline (1800-88-2121) for Total Assist is available 24/7:

Tele Insurance: Monday - Friday, 8:45am - 5:30pm

Claims Help Line: Monday - Friday, 8:45am – 5:30pm

Total Assist: 24-Hours

Alternatively, during office hours, our customer service can be reached via WhatsApp (message only, no call) at 019-325 3855:

Customer Service: Monday - Friday, 8:45am - 5:30pm

Recent FAQ

What is Workmen’s Compensation Insurance?

Our Workmen’s Compensation Insurance protects employers against any compensations to be paid under the Workmen’s Compensation Law(s) of Malaysia for any injuries to their employees through accid...

Apart from my friends and family, can I use my referral code for myself?

Yes, if you own more than one vehicle, you can...

Where can I see the coverage and benefits for the products?

For more information about Private Car coverage and benefits, click here...