Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

When is your hotline open?

Our hotline (1800-88-2121) for Total Assist is available 24/7:

Tele Insurance: Monday - Friday, 8:45am - 5:30pm

Claims Help Line: Monday - Friday, 8:45am – 5:30pm

Total Assist: 24-Hours

Alternatively, during office hours, our customer service can be reached via WhatsApp (message only, no call) at 019-325 3855:

Customer Service: Monday - Friday, 8:45am - 5:30pm

While similar to an Own Damage claim, this claim does not forfeit your NCD. This claim can only be made when the accident...

You can assign any of your active saving or current accounts. They must be under your name and...

Our Yacht & Pleasure Craft Insurance covers loss, damage costs or liabilities to the vessel and any attached...