Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

How do I buy a top-up? How much does it cost?

You can buy a top up the same way you bought the policy- online, through our app, or simply calling us. It costs the difference between your current policy and the new one.

For example, if your current plan costs you RM500 and the next plan is RM800, you will only be charged RM300.

You can top up a maximum of two (2) times.

Recent FAQ

How do I redeem my reward?

Once you have received the email/SMS containing your reward, go to the TNG eWallet app on your phone. Then ...

I have unused mileage; can I downgrade my plan or receive a refund?

No, you cannot downgrade your plan. You will not receive a refund or be able to carry your unused mileage to a new plan either...

Motor Claims – General

Why did my insurer pay my claim to the credit / leasing / hire-purchase company when I have paid the premium?

Your policy is subject to an endorsement 15 i.e. Hire Purchase. Under the Motor Policy, the credit/leasing/hire purchase company...