Total Assist: 1-800-88-2121

Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

How do I buy a top-up? How much does it cost?

You can buy a top up the same way you bought the policy- online, through our app, or simply calling us. It costs the difference between your current policy and the new one.

For example, if your current plan costs you RM500 and the next plan is RM800, you will only be charged RM300.

You can top up a maximum of two (2) times. 

Recent FAQ

What is a risk profile? Who determines a risk profile?

A risk profile is an analysis of whether a pool of consumers present a high or low risk, based on factors such as...

Can I call Total Assist if I have a problem with my car such as a flat tyre or dead battery?

Yes, just select the 9th option (Towing, Breakdown or Accident Total Assist) when you give us a call...

Document Checklist

What should I do if my claim is rejected?

If your claim has been denied, you are entitled to an explanation by your insurance company. Should you find grounds to appeal this decision...