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Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

Motor Claims – Own Damage Not At Fault (ODN /OD-KFK)

Who can make an Own Damage Not At Fault Claim?

All comprehensive private car policyholders can make this claim.

Recent FAQ

Motor Claims – General

Can I check my claim’s status without contacting my agent?

Yes. You can check your claim status through our website or app...

How much is the premium for the PrOtravel policy?

Your total premium depends on the plan you choose, your destination, and...

What if I cannot afford to pay the excess?

If you are unable to pay the excess, your insurer may refuse your claim or...