Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

Motor Claims – Own Damage Not At Fault (ODN /OD-KFK)

What is an Own Damage Not At Fault Claim?

While similar to an Own Damage claim, this claim does not forfeit your NCD. This claim can only be made when the accident is not your fault and you have not been summoned by the police.

Recent FAQ

Motor Claims – General

Why did my insurer pay my claim to the credit / leasing / hire-purchase company when I have paid the premium?

Your policy is subject to an endorsement 15 i.e. Hire Purchase. Under the Motor Policy, the credit/leasing/hire purchase company...

What does the Liberalisation of Motor Insurance mean?

This means that the price of motor insurance products that will no longer be based on the Motor Tariff. Instead...

How do I join PrOrewards?

All you have to do is own a Pacific & Orient Insurance Motor product and...