Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

Motor Claims – General

How would my NCD be affected if I make a claim?

If you make an Own Damage claim, Windscreen claim, Theft claim or a third party has made a claim against your policy, your No Claims Discount (NCD) is typically reduced to zero.
However, if you have purchased extra cover i.e. Windscreen/Tinting (Endorsement 89) or NCD relief (Endorsement 111) your NCD will either not be affected or you will be compensated an amount equal to your current entitlement shown in your policy upon renewal.
For Theft claims, your NCD will be forfeited regardless of any additional cover purchased.
If you are making a No-Fault Own Damage claim, you will not lose your NCD entitlement.

If your vehicle has been blacklisted, please contact the Department of...

Additional 500km is provided to you if you exceed your allocated mileage before the end of your policy period...

With liberalisation, there are no more fixed rates based on the model, age or capacity of your vehicle. Instead...