Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

How do I redeem my reward?

Once you have received the email/SMS with your reward, you can go into the TNG eWallet app on your phone. Then:

Click on ‘+ Reload’ on the home screen.
Click on ‘eWallet Balance’ from the pop-up screen that appears below.
Click on ‘TNG eWallet Reload Pin’ at the bottom of the next screen.
Key in the TNG eWallet PIN sent to you in your reward email/SMS (also used for registration).
Click on ‘Reload Now’ to enjoy your reward!

The PrOrumah policy will be valid for one (1) year from your date of purchase...

Yes, our Total Assist call centre is ready to answer any questions on making a claim...

Yes, however you should take note of whether it is cost efficient for your...