Total Assist: 1-800-88-2121

Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

What will Total Assist do after I have made a report?

After you have lodged a police report, your vehicle will be towed to one of our Authorised Panel Workshops where they will assist you in making a claim.

If you are not making a claim, you may find yourself facing a claim from the other party involved- when this happens, please call us (and select option 7 – Insurance Claims) for assistance and advice.

Do note that if you have received any notice of any claim, demand for settlement or legal correspondence, please forward the documents to us immediately so that we may deal with it.

Recent FAQ

How do I redeem my reward?

Once you have received the email/SMS with your reward, you can go into the TNG eWallet app on your phone. Then...

What is the eligibility criteria to join PrOrewards?

You should be...

What if I still cannot log into my account?

Please contact our customer service at 1-800-88-2121. We are available...