Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

If I choose to make a claim directly with my insurer, will Total Assist be able to guide me?

Yes, our Total Assist call centre is ready to answer any questions on making a claim. Once your vehicle has been towed to our Authorized Panel workshop, the workshop will continue to assist you in the paperwork and submission to us.

Recent FAQ

What information is sent to the Department of Road Transport (JPJ) during verification of my policy renewal?

The engine and chassis number of the vehicle being insured...

What is a risk profile? Who determines a risk profile?

A risk profile is an analysis of whether a pool of consumers present a high or low risk, based on factors such as...

Can a non-member use the tow service?

Yes, however, there will be additional charges. For more information on...