Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

If I choose to make a claim directly with my insurer, will Total Assist be able to guide me?

Yes, our Total Assist call centre is ready to answer any questions on making a claim. Once your vehicle has been towed to our Authorized Panel workshop, the workshop will continue to assist you in the paperwork and submission to us.

Recent FAQ

What do I do if I have forgotten my username and/or password?

Through our mobile app...

Motor Claims – General

What if I am not satisfied with the action taken on the progress of my claim?

We welcome your views on any aspect of our service and if we fail to meet your expectations...

Can I authorise payment to my employer’s bank account if I am a foreign worker and do not have a bank account?

Yes, you can. However, this is a private arrangement between yourself and your employer, and the insurance company...