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Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

What do I have to do to receive my payment through e-Payment?

You must indicate that you want to receive your payment through e-payment in your claims form or notify your insurance company. You will be required to provide your bank account information to the insurance company in writing or on the E-Payment Form.

If any changes have been made to your bank account, you should inform your insurance company immediately to avoid any potential problems.

Recent FAQ

Why do I have to pay an Excess?

Mostly to eliminate minor and/or smaller claims. Too many small claims without...

How can I purchase PrOmilej?

You can purchase the PrOmilej by using our mobile application...

Can I cancel my current property insurance and switch to PrOrumah?

Yes, but we recommend renewing with PrOrumah once your existing policy has expired...