Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

When will I receive my rewards?

You will be sent your reward by email 1 day after a successful referral. If their policy’s effective date starts later than the policy purchase date, the 1 day period will start from the policy effective date instead.

By logging into your profile, you can view the time and date of your successful referrals.

Recent FAQ

Motor Claims – General

Why did my insurer pay my claim to the credit / leasing / hire-purchase company when I have paid the premium?

Your policy is subject to an endorsement 15 i.e. Hire Purchase. Under the Motor Policy, the credit/leasing/hire purchase company...

Can someone with an international driving license drive my car?

Yes, they can. They will still be covered by your policy if...

Can I cancel my PrOtravel Annual Trip policy?

You can cancel your annual policy by giving us written notice...