Total Assist: 1-800-88-2121

Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

Do the rewards expire?

Yes, they do. Please refer to our email/SMS for the expiry date for redeeming each reward.  

Recent FAQ

Motor Claims – Windscreen

If my windscreen is insured and I am involved in an accident, can I make a claim?

You should first check your motor policy for windscreen cover. If this additional cover is included in your policy, you can claim for the...

What are the additional benefits Total Assist offers for Cars?

With Total Assist, you are also entitled to the following benefits...

Why do I have to pay an Excess?

Mostly to eliminate minor and/or smaller claims. Too many small claims without...