Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

Why do different insurance companies have different premium rates? How is it calculated?

With liberalisation, there are no more fixed rates based on the model, age or capacity of your vehicle. Instead, premiums are now charged based on the risk profile of the insured. As a result, premiums differ between companies.

Recent FAQ

What should I look out for when purchasing motor insurance now?

You should focus on what the policy covers, excludes, and the insurer’s customer service standards...

Motor Claims – General

What if I am not satisfied with the action taken on the progress of my claim?

We welcome your views on any aspect of our service and if we fail to meet your expectations...

Do I have to pay an excess if my car has been stolen?

Yes, you still do. But you will only need to pay your basic excess...