Total Assist: 1-800-88-2121

Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

I have unused mileage; can I downgrade my plan or receive a refund?

No, you cannot downgrade your plan. You will not receive a refund or be able to carry your unused mileage to a new plan either. 

Recent FAQ

What will Total Assist do after I have made a report?

After you have lodged a police report, your vehicle will be towed to one of our Authorised Panel Workshops where...

What is Erection All Risk (EAR) Insurance?

Our Erection All Risks Insurance is commonly bought by contractors when they...

What is PrOrewards?

PrOrewards is a program where you can win different rewards by successfully referring someone else...