Total Assist: 1-800-88-2121

Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

Motor Claims – General

What will P&O Insurance do when they receive my claim?

We will acknowledge your claim and liaise with the relevant parties i.e. you/your driver, adjuster and the police on the investigation. Our contact details are available on our letter of request or acknowledgement for you to follow the progress of your claim. Our aim is to settle your claim as quickly and fairly as possible. However, delays may occur where we need to contact you for additional information, or where a claim is more complicated.

If you need to check on the progress of your claim do not hesitate to contact us at 1-800-88-2121.

Recent FAQ

I have previously made a claim from you and provided my bank details. Do I need to resubmit this every time I make a claim?

No, you don’t. However, you should update us if any changes have been made...

What do I have to do to receive my payment through e-Payment?

You must indicate that you want to receive your payment through e-payment in your claims form or notify...

Do the rewards expire?

Yes, they do. Please refer to our email/SMS for the expiry date for...