Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

Motor Claims – Own Damage (OD)

I want to arrange my own towing and repair at a friend’s workshop. How can I make a claim?

For private cars, claims will not cover repairs done at non-panel workshops. Your vehicle must be sent to one of our panel workshops or an authorized Franchise for repairs and to make a claim with us. Below is a list of where of our panel workshops are located:

Kuala Lumpur
Selangor
Penang
Johor Bahru
Melaka
Kelantan
Pahang
Negeri Sembilan
Perak
Kedah
Perlis
Terengganu

For more information about our panel workshops, click here.

Recent FAQ

Document Checklist

What are the basic documents required for my claim?

The basic documentary requirements that must be submitted within a reasonable time are as follows...

Can I change my bank account details?

Yes, you can. Submit the relevant form with the required supporting documents...

How much can each of my contents be insured for?

There are 3 plans available for the PrOrumah Contents Plan. You can choose one from any of these plans to determine the overall insured sum of your items...