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Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

What services do Total Assist offer?

Total Assist will:

Immediately connect you with a road assistance provider appointed by your insurer.
Guide you in obtaining towing services as well as basic roadside assistance from approved workshops.
Provide information and answers to common questions you may have when making a claim.

Recent FAQ

My son/daughter has just revived their license. Will I need to add them as a named driver?

Yes, you do. However, you may be subject to an additional excess (Compulsory Excess) of...

Document Checklist

What should I do if my claim is rejected?

If your claim has been denied, you are entitled to an explanation by your insurance company. Should you find grounds to appeal this decision...

What happens if I exceed my allocated mileage one month before the end of my policy?

If you have exceeded your allocated mileage and your Grace Mileage, and...