Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

Can I authorise payment to my employer’s bank account if I am a foreign worker and do not have a bank account?

Yes, you can. However, this is a private arrangement between yourself and your employer, and the insurance company will not be liable if it is not paid out.

You can also request a cash cheque for the claim amount. It is advised that you open a bank account regardless.

Recent FAQ

What are the rewards you offer?

Currently, we are giving out TnG e-wallet rebates. The table below lists the reward amount ...

If I need an ambulance, can Total Assist help me?

Yes, we can. However, we recommend contacting MERS 999 if you are dealing with an emergency and...

Is it compulsory to fill up the bank account details on the claims form? If I do not want to do so, how will I be paid?

We highly encourage doing so for e-Payment, as it is the fastest, easiest and safest mode of payment...