Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

Motor Claims – Third Party Property Damage (TPPD)

What happens in a Third Party Property Damage Claim?

If you are at fault, the other party will make a claim against your insurance company. If the other party is at fault, you can make a claim against his/her insurance company.

If you are not at fault and wish to claim against the other party, you should file a police report within 24 hours. Then, send your car for repairs and file a claim against the other insurance company. You will have to pay for the cost of repair in advance and make a third party property damage claim after.

Recent FAQ

Motorcyclists have the highest casualty rates in Malaysia, how will Motor Premiums Liberalisation affect them?

Premiums will be impacted by the claims history and driving habits of the insured. However...

Can I resubmit my odometer reading if I have purchased the policy before it officially starts?

You can contact our staff at 1-800-88-2121 to resubmit your odometer photo...

Motor Claims – Own Damage (OD)

What are the advantages of taking my car to a panel workshop?

If you select a workshop from our panel list, you’ll get better quality control on repairs and...