Total Assist: 1-800-88-2121

Frequently Asked Questions

We help you stay ahead and informed with these helpful answers on protecting yourself, your home, business and more.

Motor Claims – General

How long do I have to make a claim?

You should contact us within 7 days of the date of accident/loss if you are not physically disabled or hospitalized following the event. If you are physically disabled or hospitalized as a result of the incident, as soon as you are physically able. 

Recent FAQ

What is Credit Shortfall Private Car Insurance?

Our Credit Shortfall Insurance covers the difference between your insured sum or the market value of your car and your...

What is Windscreen, Windows, Sunroof, Tinted Film cover?

This covers the repair or replacement costs of your windscreen, windows, sunroof and tinted film from...

What is a risk profile? Who determines a risk profile?

A risk profile is an analysis of whether a pool of consumers present a high or low risk, based on factors such as...